These Terms and Conditions set out the basis on which cleaning services are supplied by Cleaners Richmond upon Thames to residential and commercial clients within Richmond upon Thames and surrounding areas. By placing a booking or using our services, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms and Conditions, you should not proceed with a booking or use our services.
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual, business, or organisation booking or receiving cleaning services.
Company means Cleaners Richmond upon Thames, the provider of cleaning services.
Services means any cleaning or related services supplied by the Company, including regular domestic cleaning, end of tenancy cleaning, one-off deep cleaning, office cleaning, and any other agreed cleaning work.
Cleaner means the person or team assigned by the Company to carry out the Services at the Client premises.
Premises means the property or location where the Services are to be carried out.
Agreement means the contract between the Client and the Company formed in accordance with these Terms and Conditions.
The Company provides a range of cleaning services within Richmond upon Thames and nearby areas. The specific nature, scope, and frequency of the Services will be agreed with the Client at the time of booking and confirmed in the booking confirmation.
The Company reserves the right to refuse any job that, in its reasonable opinion, is unsafe, unsuitable, falls outside its usual scope of work, or involves hazardous materials or unlawful activity.
3.1 Bookings may be requested through the Company booking channels as advertised from time to time. By submitting a booking request, the Client confirms that all information provided is accurate and complete.
3.2 A booking is not confirmed until the Company has accepted the request and issued a booking confirmation. The Company may accept or decline a booking request at its discretion.
3.3 The Client must provide full details of the Premises, including access arrangements, any parking restrictions, and any specific requirements, such as particular cleaning priorities or known issues at the property.
3.4 The Client is responsible for ensuring that there is safe and clear access to the Premises at the agreed time. If access is not possible or is significantly delayed due to circumstances within the Client control, the Company may treat the appointment as a late cancellation and apply the relevant charges.
3.5 For regular cleaning arrangements, the Company will agree a schedule with the Client. Any changes to scheduled visits must be agreed in advance and are subject to availability.
4.1 The Client must ensure that the Premises are in a condition that allows the Cleaner to perform the Services safely and effectively. This includes ensuring running water, electricity, and adequate lighting are available.
4.2 The Client must secure or remove valuable, delicate, or irreplaceable items before the Cleaner attends. The Company does not accept responsibility for items not removed or secured as required.
4.3 The Client must inform the Company in advance of any known hazards at the Premises, including but not limited to faulty electrics, loose fixtures, health risks, or any other issues that may affect the safety of the Cleaner.
4.4 The Client must not directly employ, contract, or solicit any Cleaner introduced by the Company for private work without the prior written consent of the Company.
5.1 Prices for Services are provided to the Client before a booking is confirmed and may be based on an hourly rate, a fixed fee, a per-visit fee, or a package price, depending on the nature of the work.
5.2 The Company reserves the right to revise its prices from time to time. Changes will not affect confirmed bookings unless otherwise agreed with the Client for ongoing or long-term arrangements.
5.3 Payment terms will be notified to the Client at the time of booking. The Company may require payment in advance, on the day of service, or within a specified period after the service date, depending on the type of Service and Client profile.
5.4 Payment may be made using the methods accepted by the Company as communicated to the Client. Cash payments, where accepted, must be made directly in accordance with Company instructions and not to individual Cleaners without authorisation.
5.5 If payment is not received by the due date, the Company reserves the right to suspend future services, apply late payment charges, and take steps to recover outstanding amounts, including engaging a debt collection agency where appropriate.
6.1 The Client may cancel or reschedule a booking by giving the minimum notice specified by the Company at the time of booking. This will typically be at least twenty-four to forty-eight hours before the scheduled start time.
6.2 If the Client cancels or reschedules with insufficient notice, the Company may charge a cancellation fee, which may be up to the full value of the booked Service, depending on the circumstances and advance time given.
6.3 Where the Cleaner is unable to attend the Premises due to reasons beyond the Company control, such as severe weather, transport disruption, or illness, the Company will offer to reschedule the booking to a mutually convenient time. The Company will not be liable for any loss arising from such rescheduling.
6.4 If the Company is forced to cancel or significantly change a booking for operational or other reasons, the Client will be notified as soon as reasonably practicable. Any prepayments for services not delivered will be refunded or credited, unless an alternative arrangement is agreed.
7.1 If the Client provides keys, security codes, or access devices to allow entry to the Premises, the Client is responsible for ensuring they are valid and functional. The Company will take reasonable care of such items while in its possession.
7.2 The Company accepts no liability for loss or damage arising from faulty or insecure locks, doors, windows, or other entry systems.
7.3 The Company will follow the Client instructions regarding locking up and alarm systems where reasonably possible, but cannot accept responsibility for any loss if instructions are incomplete, unclear, or not followed by third parties.
8.1 The Company aims to deliver cleaning services to a professional and consistent standard for Clients throughout Richmond upon Thames and nearby areas. The exact results may vary according to the initial condition of the Premises, the time allocated, and the nature of the surfaces and materials.
8.2 If the Client is dissatisfied with any aspect of the Service, they should notify the Company as soon as possible, ideally within twenty-four hours of the visit, so that any issues can be investigated and, where appropriate, rectified.
8.3 At its discretion, the Company may offer a re-clean of the affected areas or another form of goodwill gesture where it is satisfied that the Service was not delivered to the agreed standard. This is subject to the Client providing reasonable evidence and access.
9.1 The Company will exercise reasonable skill and care in providing the Services. However, the Company liability is limited as set out in this section.
9.2 The Company holds appropriate insurance cover for its cleaning operations. Details of the insurance can be provided on request. The insurance is subject to the terms, conditions, and exclusions of the relevant policy.
9.3 The Company will not be liable for any pre-existing damage, wear and tear, or deterioration to items or surfaces. The Client is responsible for pointing out any particularly fragile or valuable items and for ensuring that any special care instructions are clearly communicated in advance.
9.4 The Company does not accept liability for loss or damage arising from the use of cleaning products supplied by the Client or where the Client has instructed the Cleaner to use products or methods contrary to manufacturer guidance.
9.5 The Company will not be liable for indirect or consequential losses, loss of profit, loss of opportunity, or loss of enjoyment arising from the provision or non-provision of the Services.
9.6 The Company total liability to the Client in respect of any claim arising out of or in connection with the Services shall not exceed the total price paid or payable for the specific Service from which the claim arises, except where such limitation is not permitted by law.
9.7 Nothing in these Terms and Conditions limits or excludes any liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.
10.1 The Company will handle waste generated in the course of cleaning in accordance with applicable waste management and environmental regulations.
10.2 The Company is not a licensed waste carrier for large-scale removals. The Services do not include the collection, transport, or disposal of significant quantities of household rubbish, construction waste, hazardous materials, or regulated waste streams.
10.3 The Company may assist with routine bagging of general domestic waste and placing it in the Client designated bins or collection points. Responsibility for ensuring adequate bin capacity and correct positioning for local authority collection remains with the Client.
10.4 The Company will not remove or dispose of hazardous or prohibited items, including but not limited to clinical waste, chemicals, paints, solvents, asbestos, syringes, or sharp objects. Where such items are discovered, the Cleaner may cease work in the affected area and notify the Client.
10.5 The Client is responsible for complying with any local rules on recycling, separation of waste, and bin usage. The Company may, at the Client request, place recyclables into clearly designated containers, provided this does not conflict with safety or operational requirements.
11.1 The Company is committed to maintaining high health and safety standards for its Cleaners and Clients.
11.2 The Cleaner may refuse to carry out any task that they reasonably consider unsafe, unhygienic beyond normal expectations, or likely to cause injury or damage, including working at excessive heights or handling hazardous substances.
11.3 The Client must ensure that pets and other occupants do not obstruct or endanger the Cleaner while they are performing the Services.
12.1 In the event of accidental damage or breakage caused by the Cleaner, the Client must report this to the Company as soon as reasonably possible, providing details and supporting evidence where available.
12.2 Where the Company accepts responsibility for damage, it may arrange repair, replacement, or compensation, at its discretion, taking into account the age, condition, and value of the damaged item.
12.3 The Company will not be responsible for damage resulting from the Client failure to secure items, pre-existing fragility, or items of purely sentimental value that cannot reasonably be replaced or assessed in monetary terms.
13.1 The Company will collect and process personal data about Clients and, where applicable, their representatives, in order to provide the Services, manage bookings, process payments, and administer the relationship.
13.2 The Company will handle personal data in accordance with applicable data protection legislation and will take reasonable steps to keep such data secure.
13.3 The Company may contact the Client using the details provided in connection with the Services, including to confirm bookings, notify of changes, or request feedback. The Client may inform the Company if they no longer wish to receive certain types of communication, subject to legal and contractual obligations.
14.1 For ongoing regular cleaning arrangements, either party may terminate the Agreement by giving the notice period agreed at the outset or, where none is specified, by giving at least fourteen days notice.
14.2 The Company may terminate or suspend the Agreement with immediate effect if the Client materially breaches these Terms and Conditions, fails to make payment when due, behaves in an abusive or inappropriate manner towards any Cleaner or representative, or creates an unsafe working environment.
15.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, best practice, or operational requirements.
15.2 The current version of the Terms and Conditions will apply to all Services provided. For ongoing regular Clients, any material changes will be communicated in a reasonable manner, and continued use of the Services after such notice will constitute acceptance of the updated terms.
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
17.3 The Agreement is between the Client and the Company. No other person shall have any rights to enforce any of its terms.
17.4 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior representations, understandings, or arrangements, whether oral or written.
Trust our cleaners Richmond Upon Thames to help you with all your cleaning dilemmas at prices everyone in TW9 region can afford.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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