This Privacy Policy explains how Cleaners Richmond upon Thames collects, uses, stores, and protects personal data relating to individuals who use our cleaning services in the Richmond upon Thames area. It is intended to comply with the UK General Data Protection Regulation and related data protection laws.
This Privacy Policy applies to all customers of Cleaners Richmond upon Thames in the Richmond upon Thames area, including individuals who make enquiries, request quotations, book services, or otherwise interact with us in connection with our cleaning services.
Cleaners Richmond upon Thames is a cleaning service provider operating in the Richmond upon Thames area. In the context of applicable data protection laws, we act as the data controller in relation to the personal data we collect and process about our customers and potential customers.
We may collect and process the following categories of personal data when you contact us, request a quote, or use our services:
Identification and contact details, such as your name, residential or business address, and any other contact information you provide to us.
Service information, such as details of the property to be cleaned, type and frequency of cleaning required, access instructions, and any specific preferences or notes you share with us.
Booking and transaction details, such as dates and times of appointments, records of services provided, and basic payment information necessary to confirm that payment has been made. We do not store full card details where payments are processed by third-party payment providers.
Communication records, such as notes of your enquiries, feedback, complaints, and any other correspondence with us relating to our services.
Technical data, such as basic device or usage information derived from your interactions with our website or online forms, to the extent that this is necessary for website operation and security.
We collect personal data directly from you when you contact us to make an enquiry, request a quote, or book a service. This can be done through our website forms, by written communication, or in conversations with our team.
We may also receive personal data indirectly when a third party, such as a landlord, property manager, or family member, books cleaning services on your behalf and provides us with relevant contact and service details.
We only process your personal data where we have a lawful basis under data protection legislation. Depending on the circumstances, we rely on the following lawful bases:
Contract performance. We process your personal data where it is necessary to enter into a contract with you or to perform a contract for cleaning services, such as managing bookings, providing services at your address, and handling payments.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests, provided that your rights and freedoms do not override those interests. This includes managing our relationship with you, improving our services, addressing queries or complaints, and maintaining business records.
Legal obligations. We process certain personal data to comply with legal and regulatory requirements, such as tax and accounting rules and obligations related to insurance or health and safety.
Consent. In limited cases, we may rely on your consent, for example, where required to send certain types of marketing communications. Where we rely on consent, you can withdraw it at any time.
We use the personal data we collect for the following purposes:
To respond to enquiries and provide quotations for cleaning services in the Richmond upon Thames area.
To manage bookings, allocate cleaners, and deliver the requested services at your property.
To process payments for services rendered and maintain accurate financial records.
To communicate with you about your bookings, schedule changes, service reminders, and follow-up messages relating to completed work.
To handle customer feedback, address complaints, and resolve any disputes that may arise.
To operate, secure, and improve our website, services, and internal processes.
To comply with legal, regulatory, and insurance obligations and to establish, exercise, or defend legal claims.
We do not sell your personal data. However, we may share personal data with selected third parties where necessary to provide our services or comply with legal obligations.
In particular, we may share personal data with:
Cleaning personnel who need address and service details to carry out cleaning work at your property.
Third-party service providers acting as data processors who support our business operations, such as payment processing providers, accountants, IT and hosting providers, or customer management systems. These providers are only permitted to process your personal data in accordance with our instructions and must implement appropriate security measures.
Professional advisers such as legal or financial advisers, to the extent necessary for the services they provide to us.
Public authorities, regulators, or law enforcement bodies where we are required to do so by law or where sharing is necessary to protect our rights or the rights of others.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.
In practice, this means:
Customer and booking records are generally retained for a period necessary to manage our relationship with you and to comply with tax and accounting rules. After this period, data will be securely deleted or anonymised unless further retention is required by law or is justified for the establishment, exercise, or defence of legal claims.
Communication records, such as correspondence about enquiries or complaints, are retained for a period appropriate to the nature of the interaction and then securely deleted or anonymised.
Where we rely on consent for marketing communications, we retain your contact details for these purposes until you withdraw your consent or object to further marketing communications.
Where we use third-party processors that store or access personal data outside the United Kingdom, we take steps to ensure that your data is protected in accordance with applicable data protection laws. This may include relying on adequacy regulations or implementing appropriate safeguards, such as contractual clauses approved for this purpose.
We take reasonable and appropriate technical and organisational measures to protect personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
Access to personal data is limited to personnel and processors who need to know the information for the purposes described in this Privacy Policy. They are required to treat the data confidentially and to use it only in accordance with our instructions.
As an individual whose personal data we process, you have a number of rights under data protection law. These include:
The right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, along with information about how we use it.
The right to rectification. You can ask us to correct or complete personal data that is inaccurate or incomplete.
The right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you have withdrawn consent.
The right to restriction of processing. You can request that we restrict the processing of your personal data in certain situations, such as while we verify the accuracy of the data or consider an objection you have raised.
The right to object. You can object to our processing of your personal data where we rely on legitimate interests. We will then stop processing unless we have compelling legitimate grounds that override your interests or where processing is required for legal claims. You also have the right to object at any time to the processing of your personal data for direct marketing.
The right to data portability. Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, and machine-readable format, or that we transmit it to another controller where technically feasible.
Where we rely on consent as our lawful basis, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
This Privacy Policy applies to all Cleaners Richmond upon Thames customers and service users in the Richmond upon Thames area. We may update this policy from time to time to reflect changes in our practices, legal requirements, or services.
Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
Trust our cleaners Richmond Upon Thames to help you with all your cleaning dilemmas at prices everyone in TW9 region can afford.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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