This Health and Safety Policy sets out how we manage and promote safe working practices for our cleaning operations in Richmond upon Thames and the surrounding area. Our aim is to protect our employees, clients, visitors, contractors and members of the public from harm arising from our work activities.
We are committed to complying with all relevant health and safety legislation and accepted industry standards. We regularly review and update this policy to reflect changes in law, best practice and the nature of our cleaning services.
Overall responsibility for health and safety rests with the company management. Managers are responsible for implementing this policy, providing resources and monitoring performance. Supervisors ensure that cleaners follow safe systems of work on each site.
All employees have a duty to take reasonable care of their own health and safety and that of others who may be affected by their actions. Employees must cooperate with the company on all health and safety matters, follow training and instructions, and report hazards, incidents and near misses without delay.
We carry out risk assessments for our cleaning activities, including general office cleaning, domestic cleaning, communal area cleaning, end of tenancy cleans and specialist tasks such as deep cleans. These assessments identify hazards, evaluate risks and define appropriate control measures.
Based on the findings of risk assessments, we implement safe systems of work. These may include the use of protective equipment, specific methods for handling cleaning chemicals, safe use of machinery, and restrictions on working at height. Risk assessments are reviewed regularly and whenever there are significant changes to work processes, equipment or locations.
We ensure that all cleaners receive suitable and sufficient health and safety training before starting work and on an ongoing basis. Training covers topics such as correct use of cleaning products, safe manual handling, the importance of good housekeeping, safe use of equipment, and emergency procedures.
New staff receive an induction that includes site-specific safety information for the properties they will be attending in Richmond upon Thames and nearby districts. Additional training is provided when new substances, equipment or work methods are introduced. Supervisors monitor work to confirm that safe practices are followed and provide further guidance where required.
We recognise that cleaning chemicals can present health and safety risks if not handled correctly. All substances are assessed to identify potential hazards and the necessary control measures. Wherever reasonably practicable, we select products that are effective yet have a reduced risk profile.
Cleaners receive specific instruction on the safe dilution, application, storage and disposal of all cleaning products. Chemicals are never mixed and are stored securely in appropriately labelled containers. Personal protective equipment is provided where required, and staff are instructed to wash hands thoroughly after use.
Many cleaning tasks involve manual handling of equipment, refuse and supplies. We aim to eliminate or reduce manual handling risks by using trolleys, appropriate tools and sensible work planning. Employees are trained in safe lifting techniques and are instructed to avoid unnecessary carrying and awkward postures.
We maintain all cleaning equipment, including vacuum cleaners, floor machines and any other powered tools, in safe working order. Equipment is inspected regularly, taken out of use if defective, and repaired or replaced as needed. Staff are trained to use only the equipment they have been authorised and instructed to operate.
Where risks cannot be fully controlled by other means, we provide suitable personal protective equipment such as gloves, masks, eye protection and appropriate footwear. Cleaners are required to use this equipment as instructed and to take care of it. Damaged or worn items are replaced promptly upon report to supervisors.
We recognise that slips, trips and falls are common causes of accidents in cleaning work. Our staff are trained to maintain high standards of housekeeping, including correct use of warning signs, management of trailing leads, and prompt cleaning of spillages.
Where wet floor cleaning is carried out, clear warning signs are positioned and removed when the area is safe. We encourage clients to support these arrangements by keeping access routes clear and reporting any hazards they observe.
Some cleaning tasks may be carried out outside normal business hours or in domestic properties. We assess the risks associated with lone working and take reasonable steps to protect staff, including maintaining up to date work schedules and location details.
Cleaners are instructed not to compromise their personal safety, to follow agreed entry and exit procedures, and to report any concerns about security or behaviour encountered at client premises.
We aim to promote the general health and wellbeing of our employees. Staff are encouraged to report any health issues that may affect their ability to work safely, particularly conditions affecting mobility, breathing or skin sensitivity that may be influenced by cleaning tasks.
Arrangements for first aid and emergency assistance are confirmed for each site at the outset of the service. Cleaners are instructed in basic emergency response, including how to raise the alarm and who to contact if an incident occurs while working on client premises.
All accidents, incidents and near misses must be reported as soon as reasonably practicable. We investigate these events to identify root causes and to implement corrective actions that will help prevent recurrence. Records are kept in line with legal and company requirements.
This Health and Safety Policy is reviewed at least annually, and sooner if significant changes occur in our operations, services, or legislation affecting cleaners working in Richmond upon Thames. Updated versions are communicated to all staff so that everyone understands their responsibilities and the standards expected.
By working together and following this policy, we aim to deliver a professional, reliable and safe cleaning service for all clients while protecting the health, safety and welfare of our employees and everyone affected by our activities.
Trust our cleaners Richmond Upon Thames to help you with all your cleaning dilemmas at prices everyone in TW9 region can afford.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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